Shipping & Returns
Shipping Information & Rates
Currently we are able to accept online orders to shipping addresses within the United States only, and do not ship internationally. To ensure the secure delivery of your order, Emerson & Farrar does not ship orders to post office boxes. We are able to accept post office box addresses for your billing needs.
For each address within the United States, the following charges apply:
Ground shipping: $15. Please allow 4-5 business days.
Express shipping: $20. Please allow 3-4 business days.
Next-day delivery: $30 without signature confirmation or $35 with signature confirmation.
Orders placed before 3:00PM PST Monday through Friday will be delivered on the following day, including Saturdays where Saturday delivery service is available. Sunday and holiday delivery is not available. Next-day delivery is not offered for watches or engraved items.
Please note that items ordered together may not always ship together. If your order requires more than one shipment, you will only be charged one shipping fee.
Articles are accepted for credit or exchange in the U.S. if returned in saleable condition within 30 days, accompanied by a sales receipt. Returns may be sent to our Customer Service Center, or you may take your return to our boutique in Redlands, California.
Returning a Gift
Gift recipients are entitled to a nonrefundable merchandise credit. A refund will be made to the purchaser upon request, if payment has been received. To return or exchange your gift selection, please follow the instructions included with your package.
Returns may be sent to our Customer Service Center at:
Emerson & Farrar
27 East State Street
Redlands, CA 92373
For return packages, ship your package insured for the full value of the item, as Emerson & Farrar is not responsible for your package. If you have any questions, please contact Customer Service at (909) 798-5888.